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Product Knowledge - A True Story That Supports Its Importance

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My very first job was working for the department store chain J.C. Penney. I worked for them for several years, during the summers, and on my breaks from college. While most of my classmates were flipping burgers or slaving over deep fryers, I was honing my early sales skills, and thoroughly enjoying a shopping mall setting - my own little “retail nirvana.”

Most of my breaks found me working in fairly comfortable surroundings - the shoe department, apparel, or the occasional stint in bedding and bath. While I may have lacked the level of expertise a full-time employee may have had, my basic knowledge of the departments, coupled with a more extensive knowledge of the store policies and procedures was more than adequate to get me through a 5 hour shift.